TECHGEARCO

✅ Refund Eligible

• ✅ Wrong product delivered
• ✅ Damaged during shipping
• ✅ Defective product (confirmed)
• ✅ Missing items in order

❌ No Refund

• ❌ Change of mind
• ❌ Wrong item ordered by you
• ❌ Opened / used product
• ❌ Request after 7 days of delivery

Timeline

• Request within 7 days of delivery
• Return transit: 3–5 days
• Quality check: 1–2 days
• Refund to original method: 5–7 business days

7-Day Return Window

Returns accepted within 7 days — unused, original packaging, all accessories & invoice included.

Exchange For

• ✅ Wrong product delivered
• ✅ Defective product

How to Request

• Email techgearco097@gmail.com with Order ID, product, reason & photos
• Approved in 24 hours → return address sent
• You pay ₹70 return shipping
• Refund/exchange processed in 3–5 days after verification

Warranty Coverage

📹 Unboxing Video Required

An unboxing video is mandatory for all refund or replacement claims. Start recording before opening the package and capture the entire unboxing process. Claims without an unboxing video will not be processed.

✅ Covers

• Manufacturing defects
• Product stops working without misuse
• Parts missing from factory

❌ Does NOT Cover

• Physical damage (drops, water)
• Normal wear and tear
• Misuse or modification
• Claims without unboxing video

Claim

Email techgearco097@gmail.com with Order ID, issue, unboxing video & photos. If valid → free replacement sent, old item picked up on delivery.

Accepted Methods

• ✅ UPI — GPay, PhonePe, Paytm
• ✅ Credit/Debit Cards — Visa, Mastercard, RuPay
• ✅ Net Banking
• ❌ COD — not available yet

Security

Razorpay gateway. We never store card details. SSL encrypted checkout throughout.

Damaged / Lost Package

• Before opening: reject & contact us immediately
• After opening: photos/video within 24 hours
• Lost in transit: contact us after 10 days → full refund or free replacement

By Ordering You Agree:

• Product descriptions and prices are accurate at time of purchase
• You are 18+ or have parent/guardian consent
• Payment clears before shipping
• You provide a correct shipping address
• You have read and accept all TechGearCo policies

We Reserve Right To:

• Reject orders if fraud is suspected
• Change prices (doesn't affect placed orders)
• Cancel orders if out of stock (full refund)
• Update policies with 15 days notice

Data Privacy

Customer data never shared with third parties. SSL encrypted. Compliant with Consumer Protection Act 2019.